Delivery Policy

Delivery Policy & Options

At source4me.co.uk, we believe that you should only pay for what you get. This is why we charge for delivery on each and every order regardless of size or value.

We do not “Build In” a delivery charge to the price of the goods, imagine for a moment that we did…..

Customer A orders one heater for £100 each with “FREE” delivery. (PS we have built in the cost of delivery like our competitors!)

Customer B orders TWO heaters for £100 each. Guess what? He/She has paid TWO “Built In” delivery charges!

Customer C orders SIX heaters for £100 each – are you getting the picture?

It means extra work for us, but we really do calculate the gross weight and volumetric weight of each and every order we receive, if your order cannot go using Option 1 we will we get you the best delivery price available and will always quote you the additional fee before dispatch. You can cancel your order if you think the total delivery cost is too high.

 


Delivery Option 1 – UK Mainland

Covers Orders of 1 Parcel, under 25KG in weight and less than 1.5m long** – (Normally 3-5 Days)

Option 1a – Royal Mail Second Class – Orders under 2KG

Delivery to a UK MAINLAND Address – Normally 3-5 working days* £2.99

*Please allow 3-5 working days for this delivery option (Excludes Weekends and Bank Holidays). However, most orders are delivered next day using this option, some may take longer than 5 days depending on their size and stock availability. IF IT IS CRITICAL THAT YOUR GOODS ARE RECEIVED SOONER or NEXT DAY please call and check stock availability with us.

Delivery option 2a – Express Delivery – Normally 1-2 Working Days* £6.99

This is by far the most popular Option, used by 99% of our customers, simply fill your basket with your items and as long they do not collectively weigh more than 30KG, can go in one single box, are not more than 1.5m long or oversize we will ship it to the UK Mainland for £6.99.

IF YOUR ORDER IS OVER 30KG(this includes the Volumetric Weight if greater) PLEASE PHONE US FOR A QUOTE – WE WILL NOT BE ABLE TO SHIP FOR £6.99


Delivery Option 2a

Far UK, UK Highlands & Islands Delivery – **Covers Orders of 1 Parcel, Under 25KG in weight and less than 1.5m long** (Normally 4-6 Days)

**Far UK, UK HIGHLANDS & ISLANDS – Normally 4-6 working days(Untimed)* £14.99 

AB31 – AB38, AB40 – AB56, IV1 – IV28, IV30 – IV32, IV36, IV40, IV52 – IV54, IV63, KW1 – KW14, PA21 – PA38. PH4 – 41, PH49 – PH50, PO30 – 41(IOW), TR21 – TR25 (IOScilly). ALL BT Postcodes

We will Pack & Deliver your order normally within 4 – 6 Days to your UK Highlands & Islands Address. If your order is below 2kg we can send it by Royal Mail Second Class and will only charge you the standard £2.99 – call us if you think this applies to your order!

IF YOUR ORDER IS OVER 25KG(this includes the Volumetric Weight if greater) PLEASE PHONE US FOR A QUOTE – WE WILL NOT BE ABLE TO SHIP FOR £14.99


Delivery Option 2b 

UK Offshore Areas Delivery – **Covers Orders of 1 Parcel, Under 25KG in weight and less than 1.5m long** (Normally 4-6 Days)

Offshore Areas – Normally 4-6 working days(Untimed)* £19.99 

HS, IV41 – 49, IV51, IV55 – IV56, KA27 – KA28, KW15 – KW17, PA20 , PA41 – PA49, PA60 – PA78, PH42 – PH44

All “IM” Postcodes (Isle of Man)

ALL “GY” Postcodes (Guernsey)

All “JE” Postcodes (Jersey)

All “ZE” Postcodes (Shetland Isles)

We will Pack & Deliver your order normally within 4-6 Days to your UK Offshore Address. If your order is below 2kg we can send it by Royal Mail Second Class and will only charge you the standard £2.99 – call us if you think this applies to your order!

IF YOUR ORDER IS OVER 25KG(this includes the Volumetric Weight if greater) PLEASE PHONE US FOR A QUOTE – WE WILL NOT BE ABLE TO SHIP FOR £19.99


Option 3 – Quoted by our Customer Service team

 

INTERNATIONAL DELIVERY –

How much will it cost? Delivery prices will depend on the weight, dimensions and delivery address of your order. Rather than just have a set price for each country/region, source4me negotiate the best price available from a selection of couriers and pass the most competitive quotation to the customer. There are no hidden charges and source4me’s policy is to never profit from delivery charges.

This means you only pay for the service you use!

How do I get a delivery price? The easiest and quickest way for you to get a price for shipping is to email us sales@source4me.co.uk

 


Cut off time for same day despatch of orders is 2pm (Monday-Friday), any orders received after this time will be processed the next working day. Orders received Saturday and Sunday will be processed for collection on the next available UK working day.

Our Delivery Policy and its options are ONLY for UK MAINLAND deliveries during normal business days (Monday to Friday). Deliveries outside of this area will be charged at the prevailing rates and may be subject to longer delivery times.

Please contact us for a detailed quotation of costs and times by visiting the Contact Us page.

If, for any reason, we are not able to despatch the whole of your order to meet your requested delivery, we will endeavour to arrange a part shipment and send you a dispatch confirmation E-mail. As per the Cancellation & Returns Policy, if this is not acceptable, the customer will always have the option to cancel the order in part or in full and to receive a refund for each cancelled product and any applicable delivery charges.

Please note if only part of the order is cancelled a delivery charge may still be applicable for any remaining items.

See Delivery Options below for delivery charges.

Whilst we aim to deliver all items from stock, it may sometimes be necessary to deliver some products directly from our suppliers. If this is necessary delivery times and methods may differ from those of source4me.co.uk. Please ensure someone is available at the delivery address to sign for all deliveries as without a signature. Delivery agents will typically make at least 2 attempts to deliver the goods before returning them to the sender.

In the event that the delivery agent is unable to locate the delivery address or obtain a signature resulting in the goods being returned to us, we will contact you to arrange payment of further re-delivery charges.

The Courier or our Agent will ask you to sign for your order, often in a box marked “Received in Good Condition” Please remember to inspect the condition and quantity of your packages/goods before signing for them. Only sign for each item received, noting any inconsistencies or possible damage. Claims for missing or damaged items may be significantly hindered or obstructed if they have been signed for as received and in good condition. There is no need at this time to inspect the contents of the parcels, you will be given reasonable time to make a claim if the contents are damaged. For information on returning incorrect, damaged or unwanted items please see the Cancellations & Returns Policy.



Returns, Damaged & Lost Goods

For details on returning goods, damaged goods or lost goods, please visit the Cancellations & Returns Policy.

Therefore, our current delivery options available are as follows:

PLEASE NOTE

For non-account customers delivery days are calculated from the date of receipt of cleared funds to meet your order.

Please send any questions or comments on our delivery policy to…

Email us at:

sales@source4me.co.uk

Write to us at:

Source 4 Me
Unit 11
Llwyn y Graig
Garngoch Industrial Estate
Gorseinon
Swansea
SA4 9WG
UK

 

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